Case Study
Accessibility Improvements in a Government Website
Problem Statement
Our client, a government agency, aimed to improve the inclusivity of their public-facing website. Their goal was to ensure that all citizens, including those with disabilities, could easily access critical information and services, aligning with legal mandates and fostering a more equitable digital experience.
Challenge
The existing website fell short of accessibility standards, with issues like poor color contrast, non-navigable menus for screen readers, and inaccessible forms. This excluded many users—such as those with visual, auditory, or motor impairments—from engaging with essential services. The client needed a comprehensive overhaul to achieve WCAG compliance while maintaining a user-friendly design for all visitors.
Solution Provided
We implemented a strategic accessibility-focused redesign using proven methodologies and tools:
- WCAG Compliance: Adhered to Web Content Accessibility Guidelines (WCAG) 2.1 to ensure the site met global accessibility standards.
- User Research: Conducted in-depth studies with diverse user groups to identify barriers and tailor the design to their needs.
Development Steps
Accessibility Audit
Evaluated the site against WCAG criteria, identifying issues like missing alt text and keyboard navigation flaws.
User Research
Engaged with visually impaired, hearing-impaired, and motor-impaired users to gather insights on their challenges.
Wireframing
Developed layouts with enhanced contrast, larger clickable areas, and simplified navigation structures.
Design Implementation
Applied WCAG-compliant features like ARIA landmarks, readable fonts, and audio descriptions in prototypes.
Testing & Validation
Conducted usability tests with assistive technologies (e.g., screen readers) and refined based on feedback.
Handoff & Training
Delivered the updated design to developers and trained staff on maintaining accessibility standards.
Results
50% Better Accessibility Compliance
The redesign elevated the site’s WCAG compliance score, meeting and exceeding legal standards.
Broader User Reach
Enhanced features enabled access for previously excluded groups, increasing overall site usage by 20%.
Improved User Satisfaction
Citizens reported a smoother, more equitable experience, reflected in positive feedback and reduced support queries.
Efficient Navigation
Keyboard-friendly controls and screen reader compatibility cut task completion time for assistive tech users by 30%
Strengthened Public Trust
A more inclusive platform reinforced the agency’s commitment to serving all constituents equally.