Case Study
Event Ticket Booking System with QR Code-Based Entry Validation
Problem Statement
An event management company wanted to digitize its ticket booking and entry process. Their traditional system relied on paper tickets and manual verification, which caused long queues, ticket fraud, and poor user experience. They required a full-stack web application that could handle online bookings and support QR code-based entry validation at the event venue.
Challenge
Scalability: The system had to manage thousands of concurrent ticket bookings during high-demand events.
Security: Preventing ticket duplication, forgery, and unauthorized access was critical.
Real-Time Validation: Entry staff needed to scan and validate tickets instantly with zero delays.
Role-Based Access: Different dashboards and permissions for admins, organizers, and attendees were required.
Cross-Platform Compatibility: Booking and scanning needed to work smoothly on mobile, tablet, and desktop devices.
Solution Provided
A robust full-stack event ticketing platform was developed using React (frontend), Node.js and Express (backend), and MongoDB (database), with QR code generation and scanning features.
Key Features:
Online ticket booking with dynamic pricing and seat selection.
Secure payment integration using Stripe.
QR code generation for each ticket at the time of booking.
QR code scanning via mobile devices by event staff.
Development Steps
Data Collection
Defined user roles and mapped flows for attendees, organizers, and admins.
UI/UX Design
Designed responsive interfaces in Figma, optimized for mobile-first ticket booking.
Frontend Development
Built user-facing components using React and Tailwind CSS for booking and ticket management.
Backend & Database
Created secure RESTful APIs with Node.js and used MongoDB for data storage and retrieval.
QR Code & Payment Integration
Implemented QR code generation/validation and integrated Stripe for secure payments.
Testing & Deployment
Automated testing with Jest and Cypress; deployed via Vercel and Heroku with CI/CD pipelines.
Results
90% Reduction in Entry Time
QR-based validation reduced check-in time from 30 seconds to under 5 seconds per attendee.
100% Elimination of Fake Tickets
Unique encrypted QR codes ensured only valid, unused tickets were accepted.
50% Increase in Online Bookings
Seamless mobile-first experience boosted user confidence and sales.
Real-Time Entry Data
Organizers could monitor attendance in real time, improving crowd control and logistics.
Higher Customer Satisfaction
Post-event surveys showed a 4.7/5 average rating for the ticketing experience.